Frequently Asked Questions

Commonly Asked Queries

The WhatsApp Business API enables businesses to communicate with their customers on the WhatsApp messaging app at a larger scale.


To access the WhatsApp Business API, Use GreenAds Imbedded Sign up and create Free 14 days WhatsApp Business API demo account.


No, businesses need to pay for platform rentals and messaging charges per conversation, with a free window of 24 hours for certain interactions.

You'll need to provide verification documents, business details, Website and agree to terms and conditions during the onboarding process.

Maximum upto 24-48hrs after submission of the relevant documents

Yes, use GreenAds API's and integrate the API into your customer relationship management (CRM) system.

Yes, GreenAds offer technical support to assist businesses with any issues or queries related to the WhatsApp Business API.

Template Messages are pre-approved message templates used for sending notifications or promotional messages to customers.

Utilize the reporting tools provided by GreenAds to monitor and track your campaigns. This includes delivery rates, open rates, and other relevant performance indicators.

WhatsApp provides the green tick through its verification process. Ensure your business information is accurate and follow WhatsApp's guidelines to increase your chances of verification

Using our embedded sign-up flow, all features will be live within 2 minutes.

GreenAds Global's pricing includes subscription charges, billed monthly or annually, and WhatsApp conversation charges deducted from your prepaid wallet. The total monthly billing is the sum of subscription charges and WhatsApp conversation charges.

What features are included in the 14 Days Free Trial?

The green tick is granted to businesses with Official Business Account (OBA) status on WhatsApp. We can apply for it on your behalf, but approval depends on factors such as brand credibility, social media following, external media listing, and domain ranking.

WhatsApp conversation charges apply within a 24-hour messaging window initiated by a business. The charges depend on the category of template message and vary by the receiver's country. 1000 free conversations are allowed per month (user-initiated).

Template approval may take up to 24 hours based on meta approvals.

You can create custom chatbots using our no-code chatbot builder.

Initially, you can send 250 messages. After that, in Tier 1, you can send 1000 messages. In Tier 2, the limit is 10,000 messages, and in Tier 3, it's 100,000 messages.

You can manage chats, reports, campaigns, etc., through our Telinfy Platform.

WhatsApp messages can be sent to all countries where WhatsApp is available.

Yes, you can access our API document from the platform for testing

Yes, you can use an existing WhatsApp number with GreenAds Global, but you need to delete the account linked to it before onboarding.

Log in to your business manager, upload company documents, and contact us for assistance.