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Engage with your customers with chats and rich cards. Integrate bots for chat commerce
MI Messaging
Engage with your customers with chats and rich cards. Integrate bots for chat commerce
Google Rich Communication – Rcs Messaging
Quality of communication creates an impact on customer response. Personalized messages with rich multimedia images, texts, and interactive sessions redefine user experience to a new level.
It helps to improve conversion rates, engagements, customer loyalty, and brand reputation.
RCS messaging service helps to get in touch with mobile customers and provide them with an interactive experience. It helps to improve open rates and thus enhance conversion.
RCS Business Messaging is more like SMS equipped with rich media, interactive modes, and analytics.
The best part is that all these features are delivered right to the android devices used by the common man. Imagine the impact it could have on businesses.
Those devices that are not RCS enabled will receive conventional SMS, while RCS enabled mobiles will receive rich media messages.
When compared to SMS, RCS messaging works differently.
RCS is available free of cost to all Android users. Users can update it via carrier network and avail all the latest features of RCS.
It uses a data connection, and if an internet connection is absent, the Sms will fall back to conventional SMS.
Users can use the Google message app as their default app to avail Rcs settings on their phone.
Samsung users can also do the same as Samsung supports RCS service only via carriers. Therefore, Android users can use the google message app for Rcs messaging.
RCS is the best platform for business users to communicate with customers. A business will be able to integrate its chat apps with this messaging tool to handle customer queries.
It also provides an opportunity to work in all networks and every mobile device.
Due to its rich communication features such as multimedia, security and reliability, distinct sizes of businesses can use this powerful tool as a marketing strategy for better communication with customers.
RCS business messaging solutions for different sectors
RCS is a great platform for business users to communicate with customers. Businesses will be able to integrate their chat apps with this messaging tool to handle customer queries.
It also provides an opportunity to work on all networks and with all mobile devices. Due to its rich communication features like multimedia communication and its security and reliability, all sizes of businesses can use this powerful tool as a marketing strategy for better communication with customers.
RCS stands for Rich Communication Services and is the next-generation SMS protocol and
universal standard between mobile operators and phones. This is accepted and encouraged by
GCMA and many carriers and mobile phone operators like Google, Android, and Samsung.
RCS enables businesses to communicate with their target audience with rich features like,
high-res photos and larger files, chat with a group, know when messages are read, or make
video calls.
RCS does have all the standard security protocols, including Transport Layer Security (the
underlying tech behind HTTPS), and IPsec (Internet Protocol Security), which is used in
VPNs.
RCS is a new way to engage your customer with your brand in two-way communication. It
comes with features like high-resolution video and image sharing and exchanging messages
with carousels, emojis and gifs. It also comes with group sharing, getting read receipts and
viewing real-time messaging.
RCS business messages help businesses to deliver better messaging everywhere. It is a more
reliable way to communicate with the target audience with rich featured messages. RCS
enables businesses to interact with their customers with branding, rich media, and analytics.
Some examples include abandon cart notifications, bank account status, delivery notifications
etc.
RCS is a rich communicating system and it needs data to deliver messages to the customer’s
mobile phones irrespective of the data source. So RCS messages will definitely work over
WiFi.
RCS service is absolutely free for users with an android phone with an android messaging
app.
The rich features of RCS make it unique from normal SMS. It is a two-way conversation
channel other than one-way communication. It allows the brands not only to deliver messages
with rich features but also allow its customers to communicate with their favourite brands.
Google RCS has a tie-up with major OEMs and mobile operators will have a wide range of
reachability.
RCS is supported and promoted by GCMA since 2008, and has a tie-up with major telephone
operators and OEMs. So, any mobile phone activated with RCS messaging system and has
activated data can receive RCS messages irrespective of the network the user is on.
RCS is the future of brand communications as it allows businesses to communicate with their
target audience using rich messaging services. Now new technologies are added to functions
like chatbots will enable the system to function more accurately in the future.