WhatsApp Chatbot in 2023
Chatbots are creating a boom in the area of business communication in every industry. They are everywhere and the number of businesses using chatbots is increasing in an enormous way. Along with that customers prefer to interact with a bot rather than wait in a long queue to talk to a customer care agent. The use of chatbot in all chat apps are increasing and WhatsApp makes no difference. WhatsApp chatbots are recently widespread in all areas as companies are willing to implement them in areas such as marketing, customer care, internal communications, and human resource management.
Let’s have a quick view of chatbot statistics in 2023 and also familiarise ourselves with the best WhatsApp chatbot provider in India in this blog.
Chatbot statistics 2023
Chatbots are gaining popularity not only in customer care and data collection but also in other areas of business such as operations, marketing and human resources. This ability of chatbots in handling a varied variety of tasks makes them widely popular in the e-commerce industry, health care, banking and financial services, education and many more.
A study by Tidio in 2022 derived the below-given stats about the use of chatbots in 2022. They surveyed 774 online business owners and 767 customers to find out the current chatbot trends.
They found out the following details the chatbot preference among customers.
In this survey, they found out that only 38% will wait for a human agent to help them while the rest of them are willing to chat with a chatbot to solve their issues.
The popularity of chatbots is really striking as 88% of the surveyed at least once had a conversation with a chatbot.
Only 19% of businesses do not use chatbots while 19% already use them. The Rest of the 62% already planning to adopt a chatbot in their system. About 3 in 4 companies are satisfied with the results they are getting with the use of chatbots.
It is evident from the data that businesses are willing to adopt chatbots in various areas of their functions. It is not that far to meet with a time when all internal and external communications can be handled through a chatbot.
Now let’s discuss WhatsApp Chatbots or commonly called the WhatsApp bot
When Mr Zuckerburg introduced WhatsApp Cloud API in May 2023, any business of any size was able to use WhatsApp business API to communicate with their customers. WhatsApp was an already popularised chat app with over 2.4 billion users and this increased the usage among businesses to use this as a medium to communicate with their customers.
Businesses can contact Business Solution Providers like GreenAds Global to create their WhatsApp Business API account where they can broadcast, manage their agent and customer communication, create a WhatsApp commerce store and finally add a WhatsApp Chatbot.
Why WhatsApp Chatbot?
All the customers want their favourite brand available for them whenever they needed their assistance. Customer agents will be there but businesses can’t guarantee 24/7 service through a manual customer care operation. This is where a WhatsApp chatbot can help. WhatsApp chatbot will keep businesses connected with their clients 24/7. Each industry has a different application with WhatsApp chatbot but there are some common applications which can be used by any industry.
Benefits of WhatsApp Chatbot in your business
This is one of the most advantages of having a WhatsApp Chatbot you will be available for your customers 24/7. This will help you to keep your brand loyal customers near to your brand. There will be no more long queues in front of them to communicate with their favourite brand. Also, they will get instant solutions for their queries.
WhatsApp end-to-end encryption makes it one of the most secure chat apps to communicate with clients. End-to-end means you and the person you are communicating with only can read what was communicated and have no intermediary including WhatsApp.
WhatsApp becoming the most popular chat app with over 2.4 billion users gives you a wide reach among your customers. With a WhatsApp chatbot, it is possible to reach all of customers regardless of their technical familiarity.
WhatsApp allows businesses to chat with their customers with the extravagance of rich media by using images, videos, audio, and gifs. This will create a new experience for the customers while interacting with their favourite brand.
WhatsApp chatbot can be used to provide instant information such as FAQs, new product arrivals, delivery status, lab reports etc, the applications are numerous.
If the WhatsApp chatbot is connected to a panel like GreenAds Global’s Telinfy platform all of your communication with the clients is scalable. This will help the businesses to recognise their efficiency of marketing campaigns, the effectiveness of client–agent communication etc.
What makes GreenAds Global the best Chatbot provider in India?
GreenAds Global is one the best performing WhatsApp service provider in India as well as for WhatsApp chatbots. GreenAds Telinfy platform comes with all these facilities which will help businesses to communicate with their customers effectively and efficiently. This is the best cost-effective method to keep connected with your customers 24/7.
To know more about chatbot bots, GreenAds is always ready to help you and that is why we are one of the best WhatsApp chatbot providers in India. For a free demo feel free to Contact us